We have collected some of the most frequently
asked questions and our responses below. Please let us know if you don’t find
the answer you’re looking for by emailing our Information Department. Thank you
for being a part of our TuwA Community!
How soon will my order
Please allow 7 to 10 business days
for your order to arrive. Bulky or overly heavy items may take longer.
Addresses outside of the continental U.S. may take up to 3 to 4 weeks to
How do I check the
shipping status of my order?
Easy. Log in to your My Account page
to check the status of your order. You can also check your previous orders,
update your mailing address, contact us with a request (and check all your past
requests), see your total TuwA Points™ rewards points, see your current Wish
List and coordinate a Gift Reqistry.
What is the delay if I
order an item that is Back Ordered?
Our inventory system assigns the “Back
Order” availability to an item when it is low or out of stock in our warehouse. If we do not have physical
stock, then we will have our manufacturers or partner distributors ship it to
you directly at our expense. It usually does not delay the shipment, but in
rare case it may take 3 to 4 additional days for your order to arrive.
How do I redeem a gift
certificate or promotional code?
The gift certificate code
(promotional code) can be entered in the shopping cart or in our single page
Can I use multiple
gift certificates and promotional codes for a single order?
Yes. Just enter the promo code and
click the GO! button. Your cart balance will be adjusted every time you
enter and apply a code.
Do the gift
certificates have an expiration date?
We do not impose an expiration date
for our E Gift Certificates. Our Paper Gift Certificates will have an expiration date of
90 days. This expatriation date will always be clearly marked on the front of
Do you charge dormancy
fees on your gift certificates like some other companies?
How are my TuwA
Just log in to your My Account
Scroll down to your My Rewards section. Click "View Details" if you
wish to see an itemized list of your reward points by order OR click
"Redeem" to go directly to your gift certificate options. Click
"Redeem" under the gift certificate that is equal to or below your total
accumulated points. Your gift certificate will be emailed instantly to
use on any future order. (You can also use your points to send the gift
certificate to a friend or family member. Just click on the gift
certificate option instead of "Redeem". Fill out the card information
per the instructions and the gift certificate will be sent as a
What types of payments
do you currently accept?
We accept Visa, MasterCard, American
Express, PayPal, Google Checkout or send us a Business Check or Money Order to:
TUWAGo Green LLC107 Fallon St.Kentland, IN 47951United States
Please note your order # on the check or money order (USPS or US bank only). Your order will not be shipped until the funds are verified.
the deal with all the colors of your website?
The colors blue, green and brown
represent the colors of the earth. Blue for our water, oceans and air, green for
our plants, and brown for the land. Our goal to create a TuwA Community starts
with taking care of these three “colors” with your help! Our carbon offsets
will build renewable energy projects which will reduce the pollution of our
water, air and land. Your TuwA Points™ rewards people through our 1% charitable donations. And, you get a benefit as well with our 1% savings program!